TERMS AND CONDITIONS
BushBreaks & More operates as a division of New Frontiers Tours PTY (LTD), and New Frontiers Tours is a wholly owned subsidiary of Bidvest. The portfolio includes both BushBreaks & More and WeekendBreaks and their respective websites; www.bushbreaks.co.za and www.weekendbreaks.co.za.
PRICES
BushBreaks & More strives to offer our clients the best possible prices. The best available rate is shown on the website as a “From” price, however in most cases the best rate will have certain terms and conditions, or validity dates as specified by the property concerned to qualify for the special rates. Should you be able to change your dates of travel to the applicable validity dates, you can benefit from the special. The rates for other dates of travel are also shown in the rates tab on the website to help you plan your trip, together with any other special rates that you may wish to take advantage of.
BushBreaks & More will do their utmost to honour prices quoted and published. However, where increases are as a result of currency fluctuations, airfare increases, hoteliers’ increases, taxes and other factors beyond BushBreaks & More’s control, surcharges may apply to cover such increases. It is essential that the client checks that there have been no changes in price, prior to making final payment.
Any prices quoted on by BushBreaks & More shall not be binding on it unless and until a final invoice is issued, on which payment must be made.
QUOTATIONS
Due to the large number of properties listed on the websites, we encourage clients to use the search functions on the websites to help narrow down the properties that you are interested in. BushBreaks & More undertakes to provide a quotation with three options for enquiries received. Should additional property options be required, a fee of R 300,00 shall be levied for the additional quotes.
BOOKING AND PAYMENT TERMS
Once a quotation has been accepted, a deposit payment is required within 2 days to secure the booking. A proforma invoice will be supplied for this payment. Should payment not be received and reflecting in our bank account within 2 days, the booking will be released.
Upon booking, a non-refundable deposit of 50% of the total tour cost is immediately payable to BushBreaks & More. Final payment is due no later than 35 days prior to departure. For all bookings made less than 35 days prior to departure, full payment is due immediately. Full documentation can only be released upon receipt of final payment.
No quotation issued and/or accepted, or booking made (whether provisional or final) shall be binding on BushBreaks & More unless and until a final invoice has been issued, full payment has been received as set out above, and BushBreaks & More has confirmed the necessary in writing to complete the transaction.
All prices quoted are ‘cash discounted’. Payment is required by Electronic Funds Transfer (bank transfer or EFT), or by certain credit cards. Payments must be made to BushBreaks & More (a division of New Frontiers Tours) and not to the hotel or lodge.
BushBreaks & More will only accept credit card payments by Mastercard & Visa credit cards. If payment is made by credit card, a 2,5% administration fee will be applicable on the total amount due/per debit. If payment is made by an international money transfer, a R 400,00 administration fee will be levied per payment made.
CANCELLATION FEES
BushBreaks & Mores’ service is utilised at the time of making a booking and during the booking process. BushBreaks & Mores’ intellectual property is used when providing our clients access to a detailed, user-friendly website, including our specially negotiated discounted rates. BushBreaks & More provides suggestions and advice on the most suitable options for your needs and requirements. In addition, BushBreaks & More manages availability with the property on your behalf, the booking process in-between and the necessary finance process to secure your booking. This personalised service takes time and resources and as such a service fee will apply.
BushBreaks & More will apply a 15% processing fee for cancelled bookings, in addition to this, are cancellation fees for the booking concerned.
Supplier cancellation fees:
The different hotels, lodges and service providers all have their own cancellation policies, which are also applicable. To view these policies please request them from your BushBreaks & More consultant for the services booked on your behalf. In the event of a cancellation BushBreaks & More would negotiate the most preferable cancellation fee on your behalf with the supplier concerned. The travel industry’s norm for cancellation fees is as per below.
BushBreaks & More’s cancellation fees:
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Upon making a reservation – 50% of the total tour price
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Four weeks prior to departure – 100% of the tour price
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Cancellation fees may apply when a booking is postponed
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Cancellation and curtailment insurance is available through your travel agent
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Covid-19 related cancellations will be managed on a case-by-case situation, in line with the property/lodge’s Covid-19 policy.
Amendment and Administration Fees
Where any alteration or amendment of any kind is made to a confirmed booking, an administration fee of R 300,00 shall be levied to make the required changes to the booking. All costs, including cancellation fees incurred as a result thereof, shall be for the client’s account.
For changes to travel dates, BushBreaks & More service allows for clients to be able to change their travel dates once (assuming the property has availability and is able to accommodate the change). Should you need to change dates for a second time, a date change fee of R 500,00 will apply. Additional costs may apply to date changes if the seasonal rate has expired or changed since the booking was made.
Price Guarantee
Only the price/s reflected on a valid BushBreaks & More invoice/s shall be final and binding, unless an obvious or innocent mistake has been made, in which event BushBreaks & More shall replace the invoice in question and notify the client accordingly.
Upon receipt of final payment, further to it having issued a final invoice, BushBreaks & More will guarantee the price of land arrangements, including accommodation and road transfers (if required). Airfares are subject to the prices and conditions quoted by the airlines and cannot be guaranteed by BushBreaks & More. Should any unavoidable price increases or additional charges be effected by the airlines, principal or third parties, BushBreaks & More shall be entitled to recover such costs from the client on invoice to this effect.
Liability of BushBreaks & More
The client/passenger accepts any and all risks associated with his or her intended excursion/travel plans to the venue in question, and whilst at such venue as a guest of the principal.
BushBreaks & More acts only as a booking agent for the principals and accordingly accepts no liability for any loss or damage which any client or passenger may suffer, as a result of the failure of such principals to fulfil their obligations, whether in relation to travel arrangements, medical care, accommodation, facilities, package features or otherwise. For damages – neither BushBreaks & More, nor any person acting for, through or on behalf of BushBreaks & More, shall be liable for any loss, damages, accidents, delay, death or inconvenience to any person or his or her luggage or other property, howsoever caused or which may arise as a result of the negligence or any act or omission on the part of BushBreaks & More or its principals.
BushBreaks & More does not warrant the accuracy or completeness of information posted on its website, in respect of any principal’s or third party’s offering, and accepts no liability in this regard. It is the client’s responsibility to confirm any package inclusions or restrictions as per the final documentation presented by BushBreaks & More once final payment has been made.
RESPONSIBILITY OF PASSENGERS
Travel Documents and Visas
All travel documents, visas, package inclusions and exclusions and all contact details are the client’s responsibility and must be checked by the client prior to departure to ensure accuracy and validity. It is the responsibility of the client to contact the principal in regard to collections/transfers to and from any venue, and BushBreaks & More will not be liable for any delays, late pick up or drop off. The client shall be responsible for all costs, should visas or travel documentation not be accepted. Travel documentation includes: passports, vouchers and airline tickets.
Insurance and Health Requirements
The client warrants that he/she will take out adequate medical and travel insurance for his/her travel arranged through BushBreaks & More and will receive all vaccinations and inoculations as may be required.
Amendments by the Client
No waivers, indulgence or amendment hereto shall be binding on BushBreaks & More, unless reduced to writing and signed on behalf of BushBreaks & More by one of its authorised members.
The clients’ tickets in use by the airline, or by other carriers concerned when issued, shall constitute the sole contract between the airline and the purchaser of such tickets and/or passengers. Where independent charter companies are contracted, they shall be solely responsible for all flying safety and insurance requirements.
Unscheduled Extensions/Breakaways
All expenses (hotel accommodation, cancellation fees etc.) in relation to unscheduled extensions caused by flight delays, bad weather, strikes or any other cause which is beyond the control of BushBreaks & More, will be for the client’s account. Extra expenses incurred as a result of a breakaway shall be for the client’s account, and unused services will not be refunded.
DISPUTES
The client consents to the jurisdiction of the Magistrate’s Court where any legal dispute arises, notwithstanding that the amount in issue may exceed the limits of such jurisdiction. BushBreaks & More shall be entitled to proceed to the High Court for any urgent or other relief as it may deem necessary.
COVID -19
Safety
The safety of our clients is of paramount importance.
BushBreaks & More acts as a booking agent for the principals and accordingly accepts no liability for any loss, illness, inconvenience, death or damage to any person caused, which may arise as a result of staying at a lodge, property or other service booked on your behalf by BushBreaks & More. BushBreaks & More accepts no responsibility for any Covid-19 related losses, damages, illnesses or deaths.
POPIA
When requesting a quotation from BushBreaks & More, you give your consent for your email address, and your travel partners email address/es, to receive special offers for both BushBreaks & More and WeekendBreaks. BushBreaks & More is committed to managing and protecting your information in accordance with the POPI Act and will only use your email address for this purpose.
Personal details will only be used for the booking process in line with the Protection of Personal Information Act (POPIA).
Click to view POPIA :https://www.bidvest.co.za/pdf/home/access-to-information/2023/the-bidvest-group-limited-paia-manual-2023.pdf
12 March 2024